What you should know about the Northern Generator Tool Return Policy:
When you have bought an item at a store or had it delivered from the manufacturer, it may affect the amount of money you get back under the Northern Tool return policy. All returns must meet two main requirements:
- Before 2 months of the return, the items must be purchased.
2)The products should be brand new or faulty.
Return policy:
Items can be returned with authorization within 30 days of purchase by filling out the Return and Exchange Form. The cost of the goods is the only thing that can be refunded. The item is subject to warranty after 30 days and must be authorized by a customer service agent using their Return and Exchange Form or by calling 1-800-222-5381 (7 AM to 6 PM Central Time, Monday through Friday).
What’s the process for returning or exchanging a product?
Fill out our Return and Exchange Form to see if your item may be returned and request a return or exchange. Northern is not responsible for any damage that occurs after a customer sign for the product in proper working order. Go-karts, mini-bikes, scooters, night vision, and winches are all non-returnable equipment. A 15% restocking fee will be applied to returns of “Factory Shipped” items.
Northern Tool + Equipment Product Return Methods:
You can reach Northern Tool + Equipment in a variety of ways to start a return:
Email
Phone
Letter
Live Chat
In-person
Returning Northern Tool + Equipment Items:
The return method differs depending on whether you purchased an item in person, online, or through the Northern Tool + Equipment Catalog. Returning anything purchased in a store must be done in person. Northern Tool’s return policy specifies two ways for returning products made through the website or catalog:
You can order by mail or visit a Northern Tool + Equipment store in person.
How to Return Products of Northern Tool + Equipment in Person:
Make sure you have the following items before heading to your local Northern Tool + Equipment Location: –
· Order number on the packing slip
· Authorization number to be returned
· The item you want to send back
Northern Tool + Equipment Products Can Be Returned by Mail:
You must first contact Customer Service to get a return authorization number before returning an item to Northern Tool + Equipment. There are two ways to contact their customer service team:
Phone—1-800-222-5381
Is the Northern Tool Return Policy Subject to Exceptions?
The things that cannot be returned to Northern Tool + Equipment:
Products with a gas or diesel engine that have been gassed or greasedProducts that have been shipped from the factory (without approval from the manufacturer)NorTrac is a brand of tools. Cleaners for surfacesThe gang is reeling. WinchesForklifts that have been refurbished. BooksDVDs \sCDs\sVideosBlueprintsItems on clearance and for electronic auction
Are there any warranties on Northern Tool + Equipment products?
If the item was made by Northern Tool + Equipment, it is covered by their warranty, which includes the following terms:
The product’s handbook specifies the warranty period. Northern Tool + Equipment must approve any servicing work.
For more information, contact the product’s maker.
Is a complete refund from Northern Tool + Equipment possible?
If the goods you want to return are not unused, damaged, or purchased within the previous 60 days, you may not be eligible for a full refund. The refund terms may differ depending on the item, its condition, and how you bought it:
Is a return possible if an item is damaged during shipping?
If you receive a defective product from Northern Tool + Equipment, you should not contact them directly at first. Start by getting in touch with the courier that delivered your product within 24 hours of receiving it. Northern Tool + Equipment is not responsible for any damaged merchandise that the carrier picked up in perfect condition.
In terms of returns, how long does Northern Tool + Equipment take to process them?
Northern Tool +Equipment processes in-person returns fast, although refund delays may arise owing to the payment method (e.g., your credit card company’s refund processing time). Returning products via mail can take 2–4 weeks to process.
By the above ways you can select which ones suit you better. Northern Tool retail store purchases should be returned to any Northern Tool retailer store location.
- Can you exchange or return without a receipt?
Ans: If you didn’t receive a discount coupon, you may be entitled to gift vouchers, albeit it will likely be in the amount of the item’s most recent lowest price. Examine the return policies and keep track of any deadlines.
- Does Northern Tool do price matching?
Ans: Prior to purchase, Northern Tool + Equipment does not price match. At the time of the refund claim, the competitor’s product must be available and in stock.
